96000 Privacy Policy — How We Protect Your Information
At 96000, user privacy is our priority. This document clearly outlines the types of information we collect, how it is used, how we store and protect it, and your rights as a user of our platform in Malaysia.
Effective Date: 1 January 2026 | Version: 2.4
Information We Collect
Account & Personal Information
When you register at 96000, we collect your full name, email address, mobile number, and date of birth. This information is required to verify your identity, comply with age verification requirements, and enable us to provide a personalised experience. We may also request a copy of your identification document for additional verification purposes where required under our internal compliance procedures.
Device & Browser Information
The 96000 platform automatically records your device type, operating system, web browser type, IP address, language settings, and time zone when you access our platform. This technical data is used to optimise platform performance on your device, detect unauthorised access, and help our technical team diagnose any connection or software compatibility issues that may arise during your session.
Payment Information
To process MYR deposits and withdrawals, we collect information related to your chosen payment method, including your bank name, masked account number, and e-wallet details. We do not store your full card number or online banking password. All payment processing uses encrypted and approved channels, and this information is used solely for transaction processing and payment verification purposes.
Usage Data & Activity
We record your platform activity history, including games played, bets placed, session duration, pages visited, and interactions with platform features. This usage data helps us understand usage patterns, improve the user experience, provide relevant recommendations, and detect any anomalies that may indicate suspicious activity or unauthorised access to your account.
How Your Information Is Used
96000 uses collected information solely for legitimate purposes necessary to deliver quality platform services. This includes managing and verifying user accounts, processing MYR deposits and withdrawals, identity verification for legal compliance, providing effective and personalised customer support, and sending important notifications related to your account.
Usage data is also analysed in aggregate to improve platform design, enhance technical performance, and develop new features better suited to the needs of Malaysian users. We additionally use your information for security purposes, including fraud detection, prevention of unauthorised access, and maintaining the integrity of our betting platform.
We do not use your personal information for third-party advertising or to build commercial profiles sold to outside parties. Any marketing communications sent by 96000 relate directly to our own platform services and offers, and you may opt out of receiving such communications at any time through your account settings.
Cookies & Tracking Technologies
The 96000 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Session cookies maintain your logged-in status while using the platform, while persistent cookies help us remember your language preferences, display settings, and saved login details at your own request.
We also use internal analytics cookies to understand how users interact with the platform, which pages are visited most frequently, and where users encounter navigation difficulties. This information is used exclusively for internal platform improvement and is not shared with external advertisers.
You can manage your cookie settings through your web browser by choosing to block or delete cookies. Please note, however, that blocking essential cookies may affect certain 96000 platform functions, including the ability to stay logged in or access features that require session authentication.
Data Storage, Security & Information Sharing
Security & Encryption
All 96000 user data is stored on servers protected with industry-standard SSL encryption. We employ a multi-layered security approach, including advanced firewalls, intrusion detection systems, and 24/7 activity monitoring to prevent unauthorised access. Sensitive data such as passwords is stored in hashed form that cannot be decrypted, keeping your account secure even in unforeseen scenarios.
Third-Party Sharing
96000 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. User information may only be shared in limited circumstances — with approved payment service providers to process MYR transactions, with Malaysian legal authorities when required by law, or in emergency situations to protect user safety. All third parties involved are required to comply with strict data security standards.
Data Retention Period
Active account data is retained for as long as your account remains active on 96000. Following account closure, we retain transaction records and required data for a minimum of 7 years to comply with applicable Malaysian legal and financial regulatory requirements. Data that is no longer needed will be securely deleted using approved data deletion procedures, ensuring your information is not retained beyond the period required.
Your Rights as a User
Right of Access
You have the right to request a copy of all personal information we hold about your account. Data access requests can be submitted to our support team and will be processed within 14 business days.
Right to Rectification
If any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Basic details such as your phone number and email address can be updated directly through your account profile settings on the 96000 platform.
Right to Erasure
You may request account closure and deletion of your personal data at any time. Such requests will be processed subject to the minimum data retention requirements mandated by Malaysian law in force at the time the request is submitted.
Policy Updates & How to Contact Us
96000 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, updated legal requirements, or improvements to our platform services. Any material amendments will be communicated to users via in-platform notifications or email at least 7 days before the changes take effect. We encourage users to review this page periodically to stay informed about how 96000 handles their personal information.
If you have any questions, concerns, or complaints regarding how we handle your personal data, please contact our Data Protection Officer. We are committed to responding within 7 business days of receiving your enquiry. For all privacy-related enquiries, you may also refer to the FAQ us for answers to common questions.
Data Protection Officer Email: [email protected] | General Support: [email protected]. Our team operates 24 hours a day, 7 days a week and is available to assist you in Bahasa Malaysia for any enquiries relating to our privacy policy or the management of your account data on the 96000 platform.
Your Data is Safe With Us
Your trust is the foundation of 96000. Register now and enjoy a safe, transparent, and secure digital entertainment experience in Malaysia.